Chatbu Logo
For hotels and guesthouses

A hotel chatbot that answers guests in their language, day and night

Your guests write from different time zones and in different languages. Chatbu learns your room types, facilities and house rules, answers in the guest's language and sends people who want to book to your booking page.

Try free for 14 daysSee pricing

No credit card needed. Our team sets it up with you.

EBEge Boutique Hotelonline
Hallo! Habt ihr ein Zimmer mit Meerblick für 2 Erwachsene vom 12. bis 15. Juli?02:14
Hallo! Unser Doppelzimmer mit Meerblick ist für 2 Erwachsene, Frühstück inklusive. Verfügbarkeit und Buchung finden Sie auf unserer Buchungsseite; hier ist der Link.02:14
Super. Gibt es einen Flughafentransfer?02:15
Ja, wir organisieren Flughafentransfers auf Anfrage. Soll ich Ihre Anfrage an die Rezeption weiterleiten?02:15
Answered by Chatbu

What guests ask your hotel most

Guests ask the same questions before booking and during their stay. Chatbu answers them from your property details so your front desk can focus on guests.

Do you have a sea view room?Is breakfast included?What are check-in and check-out times?Do you offer airport transfers?Are pets allowed?Is there parking?Can you add an extra bed for a child?What's your cancellation policy?

What Chatbu does for your hotel

Replies in the guest's language

When a guest writes in another language, the reply comes back in that language, with no separate line or extra staff.

Room and facility questions

Upload your room types, facilities and house rules; the bot answers with your information.

Sends bookings to your booking page

Guests who want to book are sent to your booking page or booking engine.

Groups and special requests

Takes the details of guests asking about group stays, weddings or meetings and passes them to your sales team as leads.

Thanks for Google reviews

Writes an automatic thank-you to happy guests' Google reviews and leaves negative ones to you.

A front desk that never sleeps

Questions from other time zones don't wait until morning; the bot replies 24/7 or on the schedule you set.

Live at your hotel in 3 steps

  1. 1

    Add your property details

    Upload your room types, facilities, check-in and check-out times and cancellation policy.

  2. 2

    Connect your channels

    Connect WhatsApp, Instagram, Google reviews and your website, and add your booking page link.

  3. 3

    Go live and follow conversations

    Follow questions and special requests in the panel and the mobile app.

Works on the channels you already use

WhatsApp chatbotAnswers questions on your WhatsApp Business number in seconds, day and night.Learn moreInstagram auto-replyReplies to Instagram DMs and post comments automatically.Learn moreGoogle review auto-replyReplies to reviews on your Google Business Profile based on their star rating.Learn more

Frequently asked questions

Chatbu doesn't create bookings or take payments itself. It sends guests who want to book to your booking page or booking engine, and passes group or special requests to your team.

The bot recognises the language of the guest's message and replies in it. You choose the bot's default language during setup.

Upload your current price list and switch the old one off so the bot never quotes an outdated price. For exact prices and availability, you can have the bot send guests to your booking page.

Your first chatbot is usually live in under an hour. Our team sets it up with you for free, from adding your content to connecting your channels.

You can try Chatbu free for 14 days with no credit card. After that you pick the plan that fits your monthly conversations; you can compare plans on the pricing page.

Let guests get answers, even at night

Try it free for 14 days. From adding your property details to connecting WhatsApp and Instagram, our team sets it up with you.

Try free for 14 daysContact us