Chatbu Logo
For online stores

An ecommerce chatbot that answers before shoppers leave the cart

When a shopper gets stuck on a question and can't find the answer, they close the tab. Chatbu learns your products and your shipping and returns policies and answers instantly. On Shopify it recommends products and shares order status.

Try free for 14 daysSee pricing

No credit card needed. Our team sets it up with you.

MBMira BoutiqueInstagram
Do you have this dress in a medium? When would it arrive?22:31
Hi! Medium is in stock. Orders ship within 1 business day and most arrive the next day.22:31
Can I return it if it doesn't fit?22:32
Of course, returns are free within 14 days of delivery. The steps are on our returns page.22:32
Answered by Chatbu

What shoppers ask your store most

Most pre-purchase questions are already answered on your product pages and in your returns policy. Chatbu answers them instantly, so shoppers don't leave for another store while they wait.

Do you have this in a medium?When will it arrive?Can I pay on delivery?How do returns work?Where's my order?Is the colour like the photo?Do you have a discount code?Do you ship abroad?

What Chatbu does for your store

Product questions

Add your product information, size guides and FAQs; the bot answers product page questions instantly.

Order status with Shopify

Install the Chatbu app on your Shopify store and let the bot recommend products and tell customers their order status.

Live stock and prices

Connect your MySQL or PostgreSQL database; the bot reads current stock and prices from the tables you choose.

Shipping and returns

Explains your delivery times, shipping costs and returns policy accurately every time.

Questions from Instagram

Replies automatically to Instagram DMs and post comments, so followers asking about a product never wait.

International shoppers in their language

Replies to shoppers in the language they write in.

Live in your store in 3 steps

  1. 1

    Add your product and policy details

    Upload your product information, size guides and shipping and returns policies, and connect your database if you like.

  2. 2

    Add it to your site and channels

    Add the chat window to your site with one line of code or install the Shopify app, then connect Instagram and WhatsApp.

  3. 3

    Go live and follow conversations

    Follow customer questions and common topics in the panel and the mobile app.

Works on the channels you already use

WhatsApp chatbotAnswers questions on your WhatsApp Business number in seconds, day and night.Learn moreInstagram auto-replyReplies to Instagram DMs and post comments automatically.Learn moreGoogle review auto-replyReplies to reviews on your Google Business Profile based on their star rating.Learn more

Frequently asked questions

Yes, once you install the Chatbu app on your Shopify store: the bot tells customers their order status and recommends products. On other platforms, you can set up your content so the bot sends customers to your order tracking page.

The chat window goes onto WordPress, Wix, Webflow, Squarespace, Shopify or custom HTML sites with one line of code. For Shopify we also have an app that reads product and order information.

When you connect your MySQL or PostgreSQL database, the bot reads current stock and prices from the tables you choose. It never writes anything to your database.

No, Chatbu doesn't take payments or create orders. It sends shoppers who want to buy to the relevant product page.

You can try Chatbu free for 14 days with no credit card. After that you pick the plan that fits your monthly conversations; you can compare plans on the pricing page.

Shoppers with answers don't abandon carts

Try it free for 14 days. From adding your product information to connecting your site and Instagram, our team sets it up with you.

Try free for 14 daysContact us