Auto-reply to Google reviews and stay in control
Chatbu watches the reviews on your Google Business Profile and acts on the star rating: it thanks happy customers itself, drafts replies to 3-star reviews and leaves negative reviews to your team.
No credit card needed. Our team sets it up with you.
Lavanta BistroGoogle reviewsThe breakfast plate was amazing and the service was really quick. We'll definitely be back!
Thank you so much for the lovely review! We're delighted you enjoyed breakfast and look forward to welcoming you again.
Why replying to reviews matters
Answered reviews build trust
People checking your business on Google read the replies too; a profile with no replies looks indifferent.
Replying by hand takes time
Writing a careful reply to every new review is easy to put off in a busy business.
A rushed reply to a bad review is risky
A hasty answer to an angry customer can do more damage than the review itself.
Chatbu replies based on the star rating
4-5 stars: an automatic thank-you
The chatbot writes a fitting thank-you and posts it to Google itself. Turn automatic replies off and these wait for your approval too.
3 stars: a draft for approval
The chatbot prepares a draft that is sent to Google once you've read and approved it.
1-2 stars: a person replies
The chatbot doesn't write anything; your team is notified. You're asked to check reviews that might be spam first.
Older reviews are never auto-answered
Reviews written before you connected are listed but never answered automatically.
No personal details
Replies don't use the reviewer's name or make up facts about your business; each one is written from the review itself.
Every review on one screen
See reviews awaiting approval, answered and needing a person, each with its status, in the panel.
Reviews answered in 3 steps
- 1
Connect your Google Business Profile
Sign in with Google and choose the location whose reviews you want answered. Keep the business management permission ticked on the consent screen.
- 2
Turn automatic replies on or off
When on, 4-5 star reviews are answered right away; when off, every reply waits for your approval.
- 3
Manage reviews from one screen
Read drafts awaiting approval and write your own replies to negative reviews.
How it works in your industry
Frequently asked questions
Chatbu only answers 4-5 star reviews on its own. For 3-star reviews it drafts a reply and waits for your approval, and it never writes to 1-2 star reviews. You can switch automatic replies off entirely and approve every reply yourself.
Connect with a Google account that is an owner or manager of the location whose reviews you want answered. Each chatbot is connected to one location.
No. Each reply is written for that review. The reviewer's name isn't used and replies don't make up new facts about your business.
Fake and spam content is common among 1-2 star reviews, so Chatbu asks you to check the review before you reply. You can report reviews you believe are spam to Google from your Google Business Profile.
They show up in the list but are never answered automatically. You can still reply to them yourself from the panel.
You can try Chatbu free for 14 days with no credit card. After that you pick the plan that fits you; you can compare plans on the pricing page.
Start answering your Google reviews today
Try it free for 14 days. Our team helps you from connecting your Google Business Profile to approving your first replies.