Chatbu Privacy Policy

Last updated: September 6, 2026

This Privacy Policy explains how your personal data is collected, used, stored, and protected when you use the services provided by DATALONGA SOLUTIONS LTD, trading as Chatbu (Company No. 16372088, United Kingdom) ("Chatbu", "we", "Company"). By using our Service, you agree to this Privacy Policy.

1. Personal Data Collected

We collect the following personal data to provide our services:

1.1 Data You Provide Directly

Account Information: Full name, email address, phone number, and account password.
Profile Information: Team name, profile preferences, and account settings.
Content Data: Documents, files, text, and other content you upload for your chatbots.
Communication Data: Support requests, feedback, and information you share when contacting us.
Payment Information: Billing address and payment method details (credit card information is not stored directly by us; it is processed by our payment processor, Stripe).

1.2 Data Collected Automatically

Usage Data: Platform usage statistics, chatbot interactions, chat histories, and session information.
Technical Data: IP address, browser type and version, operating system, device information, and access times.
Cookies and Similar Technologies: We use cookies for session management, preference retention, and analytics purposes.

2. Purposes of Data Use

Collected data is used for the following purposes:

To create, manage, and authenticate your account
To provide, maintain, and improve chatbot services
To train AI models and optimize chatbot responses
To provide customer support and respond to your requests
To process payments and issue invoices
To analyze our services and measure performance
To detect and prevent security threats and fraud
To fulfill our legal obligations
To send you service updates and important notifications

3. Data Sharing with Third Parties

Your personal data may be shared with third parties in the following circumstances:

3.1 Service Providers

AI Providers (OpenAI, DeepSeek, etc.): Your content and chat data are transmitted to these providers to generate chatbot responses. These providers process data under their own privacy policies.
Cloud Infrastructure Providers (AWS, Google Cloud, etc.): Your data is stored on secure cloud servers.
Vector Database Providers: Your content is stored in vectorized form to enhance chatbot performance.
Payment Processors (Stripe): Your payment information is processed for secure payment transactions.
Email Service Providers: Used to send account verification and notification emails.

3.2 Legal Requirements

Your data may be shared in compliance with court orders, legal regulations, or requests from authorized authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be included among the transferred assets.

4. Data Retention and Security

4.1 Retention Period

Your personal data is retained for as long as necessary to provide the service or to meet our legal obligations. When you delete your account, your data will be removed from our systems within a reasonable timeframe. However, some data may be retained longer in backup systems and as required by legal retention obligations.

4.2 Security Measures

We implement the following security measures to protect your data:

SSL/TLS encryption for secure data transmission
Passwords hashed using the bcrypt algorithm
Access control and role-based authorization
Regular security audits and updates
Database-level encryption

However, you acknowledge that no method of data transmission over the internet or electronic storage is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.

5. Cookie Policy

Chatbu uses the following types of cookies:

Essential Cookies: Required for session management and authentication.
Preference Cookies: Remember user preferences such as language and theme settings.
Analytics Cookies: Used to analyze platform usage and improve service quality.

You can disable cookies through your browser settings; however, this may affect some functionality of our services.

6. User Rights

Under applicable data protection laws — including the UK GDPR and EU GDPR and, for data subjects in Türkiye, the Turkish Personal Data Protection Law No. 6698 (KVKK) — you have the following rights:

The right to know whether your personal data is being processed
The right to request information about processing if data has been processed
The right to know the purpose of processing and whether data is used in accordance with its purpose
The right to know third parties to whom personal data is transferred domestically or abroad
The right to request correction if personal data is incomplete or inaccurately processed
The right to request deletion or destruction of personal data when the reasons for processing no longer exist
The right to claim compensation for damages arising from unlawful processing of personal data

To exercise these rights, you may contact us at support@chatbu.io.

7. International Data Transfers

Your data may be transferred to countries where our service providers' servers are located. Data protection laws in these countries may differ from those in your country of residence. We take necessary measures to comply with applicable legal regulations when transferring your data.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from individuals under 18. If we become aware that an individual under 18 has provided us with personal data, we will take steps to delete such data promptly.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. When significant changes are made, we will notify you via email or through the platform. Your continued use of the updated policy constitutes your acceptance of the changes.

10. Contact

For questions or requests regarding this Privacy Policy, you may contact us:

Company: DATALONGA SOLUTIONS LTD, trading as Chatbu, Company No. 16372088
Address: 338a Regents Park Road, Office 3 and 4, London, N3 2LN, United Kingdom
Email: support@chatbu.io

By accepting this Privacy Policy, you consent to the collection, use, storage, and sharing of your personal data with third parties as described above.