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Terms of Service

Last updated: April 22, 2026

Chatbu User Agreement and Terms of Service

Last updated: 6 October 2026

This User Agreement ("Agreement") constitutes a legally binding agreement between you, the person or organisation that opens an account on the Chatbu platform ("User", "you"), and DATALONGA SOLUTIONS LTD (Company No. 16372088, United Kingdom) ("Company", "we"), which operates the Chatbu platform ("Service", "Platform"), governing your use of the Service. By registering for or using the Service, you agree to all terms of this Agreement.

Definitions. In this Agreement:

  • User: the individual or legal entity that opens an account on the Platform, and the team members added to that account. "You" means the User.
  • Visitor: a person who talks to a User's chatbots on a website or on a connected messaging channel (such as WhatsApp, Instagram or Messenger).

This Agreement does not apply to Visitors and creates no rights or obligations for them. The relationship with a Visitor is between the User who set up the chatbot and that Visitor. Visitors' personal data is covered by the User's own privacy notice and by the Data Processing Agreement referred to in section 3.

1. Service Description

Chatbu is a cloud-based platform that enables Users to create, configure, and integrate AI-powered chatbots into their websites and messaging channels (such as WhatsApp, Instagram or Messenger). Our services include chatbot creation, document uploading and processing, chat history analysis and reporting, and third-party integrations.

2. Data Collection and Processing

2.1 Data Collected

We collect the following data during your use of the Service:

  • Account Information: Name, email address, phone number, and your password (stored in encrypted form).
  • Content Data: Documents, files, and other content you upload for your chatbots.
  • Usage Data: Chat histories, chatbot interactions, and platform usage statistics.
  • Technical Data: IP address, browser information, and session data.

2.2 Purposes of Data Processing

Your data is processed for the following purposes:

  • To provide, maintain, and improve our services
  • To generate your chatbots' responses from the content you provide
  • To detect and resolve technical issues
  • To fulfill legal obligations

We do not use your content or your chat data to train AI models, and our AI model provider does not use them for training either.

3. Service Providers and Data Location

We host the Service on Amazon Web Services (AWS) in the European Union (Frankfurt, eu-central-1). Chatbot responses are generated by AI models that run on Amazon Bedrock in AWS EU regions. Your content, the search index built from it and your chat data are stored in that infrastructure.

We use a limited number of service providers (sub-processors), for example Stripe for payments and the providers that deliver SMS and WhatsApp messages. The current list, with the purpose and location of each, is on our Sub-processors page. Each provider is bound by written data protection obligations.

Where we process personal data on your behalf, such as the personal data of Visitors who talk to your chatbots, our Data Processing Agreement applies and prevails over this Agreement for that processing.

4. User Content and Liability

4.1 User Responsibility

You are solely responsible for all content shared, uploaded, or processed through the Platform ("User Content"). This means:

  • You must ensure you have legal rights to all documents and content you upload.
  • You are responsible for the accuracy and appropriateness of responses delivered to Visitors through your chatbots.
  • If you upload documents containing personal data, you must have obtained necessary consent from the individuals whose data is included.
  • You may not use the Platform to create content that is unlawful, misleading, harmful, or that violates the rights of others.

4.2 Limitation of Liability

Chatbu is not responsible for any content uploaded to the platform by Users, shared through the platform, or delivered to Visitors through chatbots. AI-generated responses are for informational purposes only and do not constitute professional advice. Chatbu:

  • Does not guarantee the accuracy, completeness, or reliability of AI responses.
  • Cannot be held liable for any direct, indirect, incidental, or consequential damages arising from User Content.
  • Is not responsible for damages caused by Users to Visitors or other third parties.
  • Cannot be held liable for damages arising from service interruptions, data loss, or technical failures.

4.3 Acceptable Use

You must not use the Service to:

  • send spam or unsolicited messages, or contact people through connected channels (such as WhatsApp, Instagram or Messenger) in breach of those channels' policies;
  • impersonate any person or organisation;
  • collect special categories of personal data (such as health data) or payment card data through a chatbot without a lawful basis and appropriate safeguards;
  • publish content that is unlawful, defamatory, discriminatory or sexually explicit, or that infringes the rights of others;
  • distribute malware, access or attempt to access other Users' data, overload the Service, or bypass its limits or security measures;
  • resell the Service or reverse-engineer it without our written permission.

We may suspend a chatbot or an account that breaches this section, with prior notice where possible.

5. Intellectual Property

You retain intellectual property rights to the content you upload. However, by uploading content to Chatbu, you grant us a limited, non-exclusive license to process, store, and use your content as necessary to provide the services. This license is limited solely to uses necessary for the operation of the Service.

6. Privacy and Data Security

We implement industry-standard security measures to protect your data. These measures include:

  • SSL/TLS encryption for data transmission
  • Passwords hashed using bcrypt
  • Access control and authorization mechanisms
  • Encryption of stored data (databases, file storage and backups)

However, you acknowledge that no method of data transmission over the internet or method of electronic storage is 100% secure. While we implement reasonable commercial security measures, we cannot guarantee absolute security.

7. Account Security

You are responsible for the security of your account and all account activity. You must keep your password confidential and promptly notify us of any unauthorized use of your account.

8. Plans, Fees and Payment

8.1 Plans

The Service is offered with a 14-day free trial and on paid plans. The trial starts on the date the account is opened; if you have not moved to a paid plan when it ends, your chatbots stop answering Visitors. You can still log in and access your data. The scope and limits of each plan and of the trial (such as the token allowance, the number of chatbots and the storage space) are shown on the pricing page and in your account.

8.2 Fees and Billing

  • Prices are in US dollars and exclude taxes. Where we are required by law to collect a tax, it is shown and added at payment. If you are buying as a business and the tax is accounted for by the buyer in your country, that accounting is yours to do, and you must enter a valid tax identification number in your billing details.
  • The subscription fee is charged in advance, monthly or yearly depending on the billing period you choose, to your saved payment method. Payments are processed by Stripe.
  • Paid plans include a monthly token allowance. Usage beyond it is charged per 1,000 tokens at the price shown on the pricing page and added to your invoice. Token usage is counted from the input the AI model processes for each answer (including the chatbot's instructions, knowledge base content and the conversation history) and the output it produces; input read from cache counts at a lower rate.
  • You can set a monthly spending limit in your account. Once it is reached, your chatbots stop answering until the next billing period or until you raise the limit.

8.3 Renewal and Cancellation

  • Subscriptions renew automatically for the same period at the end of each billing period unless cancelled.
  • You can cancel your subscription at any time in your account. Cancellation takes effect at the end of the current billing period; until then you keep the paid plan's features and you are not charged again. At the end of the period your paid plan ends and your chatbots do not answer Visitors until you move to a paid plan again. You can still log in and access your data.
  • Fees already paid are non-refundable, except where the law requires otherwise.

8.4 Failed Payments

  • If a payment fails, we notify you by email and retry the charge. You can update your payment method in your account at any time; when you do, the overdue amount is charged to the new payment method straight away.
  • For 21 days after the first failed payment (the "Grace Period") the Service continues to run as normal.
  • If the amount is still unpaid when the Grace Period ends, we suspend the Service: your chatbots stop answering Visitors on all channels. While suspended, you can still log in, update your payment method and access your data.
  • The Service resumes automatically once the overdue amount is paid.
  • We keep the data of a suspended account for at least 90 days from the start of the suspension. If the amount is still unpaid after that, we may close the account and delete its data in line with our Privacy Policy; we will email you before we do so.

8.5 Price Changes

We may change our prices. A new price applies from your first renewal that starts at least 30 days after we have notified you of it by email. If you do not accept the new price, you can cancel your subscription before it takes effect.

9. Service Modifications and Termination

  • Chatbu reserves the right to modify the terms of service with prior notice.
  • You may delete your account at any time. After account deletion, your data will be removed from our systems within a reasonable timeframe.
  • Chatbu reserves the right to suspend or terminate your account in the event of a breach of this Agreement. Suspension for non-payment follows section 8.4.

10. Age Restriction

You must be at least 18 years old to use Chatbu services. If you are under 18, you may not use this service.

11. Governing Law

This Agreement is governed by the laws of England and Wales, and any disputes arising from or related to this Agreement are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions regarding this Agreement, you may contact us:

  • Company: DATALONGA SOLUTIONS LTD (operator of the Chatbu platform), Company No. 16372088
  • Address: 338a Regents Park Road, Office 3 and 4, London, N3 2LN, United Kingdom
  • Email: support@chatbu.io

By registering, you confirm that you have read, understood, and agree to all terms stated above. You acknowledge that your data will be stored and processed as described in section 3, and that you are solely responsible for the content you share through the platform.